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This procedure ensures effective management of complaints and incidents in a gym, improving responsiveness and member satisfaction.
This procedure is intended for staff responsible for handling complaints and incidents in a gym. By following these steps, you ensure that each complaint or incident is documented, evaluated, and resolved appropriately, thereby helping to maintain a safe and welcoming environment. This includes receiving complaints, assessing situations, implementing corrective actions, and following up on resolutions. A rigorous management of complaints and incidents helps to prevent their recurrence and to strengthen members' trust.
Procedure generated with Vesuv
