Welcome to the world of customer complaint management with Vesuv! 🛎️ Our customer complaint management procedure is designed to simplify the process of recording and tracking customer complaints in your hotel establishment.

Here’s how to use this procedure effectively:

1. Documentation of complaints: Whenever a customer makes a complaint, document it in the procedure. Record relevant details such as the nature of the complaint, the date, the customer's name, and any other useful information.

2. Regular follow-up: Regularly check the procedure to verify the status of ongoing complaints. Ensure that each complaint is addressed appropriately and within the allotted time.

3. Transparent communication: Communicate openly with the concerned customers to let them know that their complaint is being taken into account and is being treated seriously. Keep them informed of the actions taken to resolve their issue.

In summary, our customer complaint management procedure allows you to effectively manage customer feedback and dissatisfaction, thereby enhancing their satisfaction and loyalty to your hotel. With Vesuv, take care of your customers and their experience! 🌟