Successfully managing change in a company: key steps and concrete case

The digitalization of businesses is accelerating, but adopting new tools or methods does not come without challenges. Change management is an essential element to ensure a smooth and effective transition. Without good management, employees may resist new practices, slowing down adoption and reducing expected benefits.

In this article, we will explore the foundations of change management, its key steps, as well as a concrete case of a company that successfully completed its digital transition.

1. How to define change management?

Change management refers to all the methods and strategies put in place to support a transformation within an organization🙋🏻‍♀️. It can involve:

• The adoption of new tools (software, digital platforms, AI, etc.)

• The modification of internal processes

• A change in organization or corporate culture

The goal is to ensure that employees effectively embrace the changes, limiting resistance and optimizing the transition.

2. What are the 3 pillars of change management?

For a change to be well accepted and integrated, it relies on three fundamental pillars:

Communication

Informing, reassuring, and explaining the "why" of the change is essential. Without it, doubts and resistances can hinder the adoption of new practices.

Training and support

It is crucial to provide teams with the necessary skills to effectively use new tools or processes.

Employee involvement

Employees must be active participants in the change, not just spectators. Involving referents, gathering feedback, and adjusting the transition based on their responses increases the chances of success. 🍀

3. What are the phases of change management?

Implementing an effective transition does not happen overnight. There are several essential phases to follow:

1. Analysis and diagnosis

Before any transformation, the existing situation must be understood: what are the obstacles, needs, and expectations of the teams?

2. Definition of a change strategy

Establish a structured plan with clear objectives, suitable tools, and precise deadlines.

3. Communication and awareness

Gradually inform employees about the project, addressing their questions and removing psychological barriers.

4. Gradual implementation

Deployment in stages, testing, adjustments… a smooth transition fosters team buy-in. 🤝🏻

5. Monitoring and adjustments

Analyze feedback, measure the impact of changes, and adjust actions if necessary.

4. What are the 3 objectives of change management?

When a company initiates a change, it typically seeks to achieve three key objectives:

1. Improve performance and productivity

A successful change should optimize the work of teams, reduce time-consuming tasks, and enhance overall efficiency.

2. Facilitate employee buy-in and well-being

If the change is poorly managed, it can generate stress and frustration. Good change management aims to support this transition humanely.

3. Ensure compliance and competitiveness

In some cases (e.g., regulatory compliance), change is necessary to meet market requirements and avoid sanctions.🚫

5. Concrete case: a company that successfully transitions to digital

Let’s take the example of a company in the medical sector, specializing in medical transport. It had to manage numerous paper procedures, leading to time loss, errors, and a lack of traceability.

The initial challenges

• Complex management of internal procedures

• Lack of tracking and standardization of practices

• Regulatory compliance hard to guarantee

The solution: digitalization with Vesuv

The company decided to digitize its processes with Vesuv, notably using:
- Artificial intelligence to generate automated procedures
- The addition of electronic signatures to secure validations
- Better traceability and centralization of documents

The results obtained

✅ Significant time savings in administrative management
✅ Fewer errors and more compliance
✅ Smooth collaboration among teams on a single tool

This example illustrates how a well-supported digital transition can structure and improve the daily operations of companies.

6. The mistakes to avoid in change management

A poorly prepared transformation can lead to resistance, even a total failure. Here are some mistakes to avoid:

❌ Not communicating enough about the benefits of the change
❌ Not training employees and leaving them to fend for themselves
❌ Trying to move too quickly, without testing or adjusting the transition
❌ Underestimating resistance to change and not taking team feedback into account

By avoiding these pitfalls, you maximize your chances of success! 🚀

7. Conclusion and call-to-action

Change management is a key step to ensure the success of any transition, especially digital. By adopting a gradual approach and involving employees, you will turn challenges into opportunities.

👉 Do you want to digitize your procedures simply and effectively? Vesuv supports you in this transition by offering you a tool tailored to your needs.

📩 Request a demo now and discover how to simplify the management of your processes!